Autel Charger Setup Guide

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Before you start: your charger should already be mounted and wired by a licensed electrician, who also sets its amperage to match your breaker during installation. You'll need the Autel Charge app, your charger's 8-digit PIN, and your site's WiFi name + password (a 2.4 GHz network), or an Ethernet cable.

⚠ Keep your PIN — don't toss the manual. Autel prints your charger's 8-digit PIN on a sticker inside the setup manual (in the box), not on the charger itself. You'll need it to connect in Steps 4–5. Hang on to that manual — don't recycle it with the packaging — and if your electrician packs up the box, ask them to leave the manual (or the PIN sticker) with you.

Register your charger

Do this first — it's what lets us switch you on. Find your Autel's serial number (on the charger's label) and submit it here. We'll register it on the Iceberg network so your charger is accepted the moment it connects, turn on plug-and-charge, and email you your dashboard link.

Set up the Autel Charge app

Download Autel Charge (App Store / Google Play), create an account, and add your charger using its 8-digit PIN from the manual.

Confirm it has power

Your electrician has already mounted it, wired it, and set the amperage to match your breaker. The charger's light should be on. If it's dark, check the breaker.

Get it on Wi-Fi

In the app, connect the charger to your home network (2.4 GHz), or plug in Ethernet.

Enter your Wi-Fi manually. The charger often can't auto-discover networks — if the list is empty, type your network name (SSID) and password in by hand. It sometimes takes two tries before it connects; that's normal, just re-enter and confirm.

Point it at the Iceberg network

In the charger's OCPP / server settings, set the Server URL to:

ws://159.203.12.55:8180/steve/websocket/CentralSystemService/

Tip: copy & paste this address exactly — don't type it by hand, a single wrong character stops it connecting.

Then set the Charger ID to your charger's serial number (the one from Step 1) — not the default “home”.

Use your serial as the Charger ID — this one matters. Every Iceberg charger needs a unique ID. Leaving it as the default “home” can clash with another charger and knock both offline. The preview address should end in …/CentralSystemService/ followed by your serial.

You'll get a warning that “Autostart, Schedule and RFID will be disabled.” That's expected — tap Connect. Once you're on our network we manage charging, so the app's own Autostart is meant to switch off. You don't need it, and you don't need to turn it on first.

Plug in and do a quick test

Plug in — it starts on its own within a few seconds (we switch on plug-and-charge from our side). Let it run a couple of minutes to confirm it's charging, then unplug.

Then check your dashboard. Open your Iceberg dashboard (the link we emailed you) and you'll see the session appear. It can take a few minutes to update — so don't worry if it isn't instant.

✓

That's it — you're connected

Every session is metered and rebated quarterly by e-transfer. If a charge ever doesn't start, message us and we'll look into it right away.

From here on, check your charging with your Iceberg dashboard or your vehicle's app (e.g. the Ford or Tesla app) — not the Autel app. Once your charger is on our network the Autel app can't see it, so it'll show “Offline,” the “Start” button won't work, and Autostart stays off. That's all normal — we manage everything from our side.

Common questions

The app turned Autostart off after I joined Iceberg. Did I break something?

No — that's exactly what should happen. Once your charger is on our network we control charging, so the app's Autostart, Schedule and RFID switch off on their own. You don't need them; we enable plug-and-charge from our end.

The Autel app says the charger is “Offline” and suggests Bluetooth.

Also normal. The Autel app can only see chargers on Autel's cloud. Once yours is on the Iceberg network it drops off their radar and shows “Offline.” On our side it's online and healthy — check your Iceberg dashboard or your vehicle's app instead.

How do I start a charge?

Plug in. That's the whole thing — no app, no card, no button. It starts within a few seconds.

It won’t charge when I plug in.

Work through these in order:

Give it a minute. Plug-and-charge switches on from our side and can take a few seconds on a first connection.
Wake the car. This is the most common cause by far — unlock it with your phone app, open the driver’s door, or start it, then wait a few seconds.
Check your Charger ID is your serial number, not “home”.
Still nothing? Email us — we can start it remotely in seconds and see exactly what’s happening.

Everything says “connected” but no power is flowing.

Nine times out of ten, the car has gone to sleep.

Electric cars drop into a deep sleep to save battery, and in that state some vehicles stop answering the charger. The charger keeps offering power, the car never picks up, and both sides report themselves as connected — which is exactly why it looks like nothing is wrong.

The fix: wake the car. Unlock it with your phone app, open the driver’s door, or start it. Charging usually begins within a few seconds.

Unplugging and plugging back in often doesn’t help, because the car is still asleep when you reconnect. Wake it first.

This is most common on GM vehicles — Cadillac, Chevrolet, GMC — but any EV can do it. It isn’t a fault, and there’s nothing wrong with your charger or your wiring.

My charge isn't showing on the dashboard yet.

The dashboard can take a few minutes to update after a session. If it's been longer than that, message us and we'll take a look.

Will it still charge if my internet goes down?

A session already running keeps going. To start a new one it needs to reach our network, so keep it on Wi-Fi or Ethernet — Ethernet is most reliable if your Wi-Fi is flaky.

Charger won't cooperate?

Send us the charger's serial number and what the LED is doing, and we'll get you sorted.

Contact Iceberg EV Support