Wallbox Charger Setup Guide

Have a quick question? Ask our chatbot — the blue chat bubble in the bottom corner of any Iceberg page — for instant answers, any time.

Before you start: your Wallbox should already be mounted and wired by a licensed electrician. You'll need the myWallbox app and a free Wallbox account, plus your site's WiFi name + password (a 2.4 GHz network), or an Ethernet cable. No RFID card required — once you're on the Iceberg network we enable plug-and-charge for you. If the app can't find your Wi-Fi automatically, enter the network name (SSID) and password manually — it can take two tries.

Register your charger

Do this first — it's what lets us switch you on. Find your Wallbox's serial number and submit it here. We'll register it on the Iceberg network so your charger is accepted the moment it connects, turn on plug-and-charge, and email you your dashboard link.

Add your charger in the myWallbox app

Download the myWallbox app (App Store / Google Play) and create a free account.
Add your charger to your account by scanning its QR code.
Check the front light: a solid green ring means it's powered on and ready.

Connect it to the internet

Choose whichever your site uses:

WiFi: in the myWallbox app, open your charger and follow the WiFi setup to enter your network name and password. Use a 2.4 GHz network if your WiFi has separate 2.4 GHz and 5 GHz names.
Ethernet: plug a network cable from your router into the charger — the connection starts automatically.

In the app, confirm the charger shows as connected to the cloud before moving on.

Point the charger at the Iceberg network (OCPP)

In the myWallbox app, open your charger and tap Settings (the cog icon).
Scroll to External Management and select OCPP.
In the provider dropdown, choose Other (Iceberg isn't a preset), then enter this CSMS URL exactly:

ws://159.203.12.55:8180/steve/websocket/CentralSystemService/

Tip: copy & paste this address exactly — don't type it by hand, a single wrong character stops it connecting.

Enter the Charge Point ID: use your charger's serial number — the same one you registered in Step 1.
Leave the password field blank unless we've given you one.
Tap Save. The charger reboots and an OCPP icon appears on its screen in the app.

What changes: once you're on the Iceberg network, access, power limits, and billing are managed by us — and we switch on plug-and-charge so no RFID card is needed. The myWallbox app still handles software updates, restarts, WiFi, and the halo light, so keep it installed.

Plug in and charge

Once your Wallbox is connected and we've activated it — usually within one business day of registering, and we'll email you — there's nothing else to do.

Just plug in. With plug-and-charge on, the connector starts your car within a few seconds — no RFID card, no app, no button. The light turns turquoise as it connects, then breathes dark blue while charging. Unplug when you're done and the session ends. Every kWh is recorded and rebated at 12¢/kWh.

Do a quick test, then check your dashboard. Let it charge for a couple of minutes, then open your Iceberg dashboard (the link we emailed you) to see the session appear — it can take a few minutes to update.

To check your charging, use your Iceberg dashboard or your vehicle's app. Keep the myWallbox app installed for updates, Wi-Fi and the light — but for charge status and rebate totals, use your dashboard.

What the light colours mean

Solid green — powered on and ready, no car connected.

Turquoise — your car is connected and the charger is getting ready (or the session is paused/complete). With plug-and-charge on, it moves to charging on its own.

Dark blue (slow pulse) — charging in progress.

Yellow — locked / waiting for authorization. This shouldn't normally happen once plug-and-charge is on — if it stays yellow, ask the chatbot or contact us.

White (fast movement) — a software update is running. Don't unplug or power off until it finishes.

Red — fault. Don't charge; note what's on screen and contact us.

✓

You're live

Once your Wallbox connects to the Iceberg network, we activate your dashboard and switch on plug-and-charge — usually within one business day. From there you'll see your charging sessions and quarterly rebates at 12¢/kWh. We'll email you when it's ready.

Common questions

The things Wallbox owners ask most.

How do I start a charge?

Just plug the connector into your car. Once you're on the Iceberg network we turn on plug-and-charge, so charging begins on its own within a few seconds — no RFID card, no app, no button. Unplug when you're done.

Everything says “connected” but no power is flowing.

Nine times out of ten, the car has gone to sleep.

Electric cars drop into a deep sleep to save battery, and in that state some vehicles stop answering the charger. The charger keeps offering power, the car never picks up, and both sides report themselves as connected — which is exactly why it looks like nothing is wrong.

The fix: wake the car. Unlock it with your phone app, open the driver’s door, or start it. Charging usually begins within a few seconds.

Unplugging and plugging back in often doesn’t help, because the car is still asleep when you reconnect. Wake it first.

This is most common on GM vehicles — Cadillac, Chevrolet, GMC — but any EV can do it. It isn’t a fault, and there’s nothing wrong with your charger or your wiring.

Do I need an RFID card?

No. We set your Wallbox to plug-and-charge on the Iceberg network, so it starts automatically when you plug in — no card needed.

My car's plugged in but it isn't charging — the light is turquoise or yellow.

If plug-and-charge is on, it should move to charging on its own shortly after you plug in. If the light stays turquoise or yellow, your charger may still be connecting to the Iceberg network, or plug-and-charge hasn't been switched on yet. Ask the chatbot or send us your serial and we'll sort it — we can also start the session remotely.

The app shows "Connecting" and never connects.

Check that the charger has a solid internet connection, then re-check the OCPP URL and Charge Point ID for typos. If it still won't connect, send us the charger's serial number and we'll verify it against our system.

Will it charge if the internet goes down?

Plug-and-charge can still start a charge during a brief outage, and the session syncs to your dashboard once the connection returns. A stable connection is best for reliable session logging and rebates.

The app can't find my Wi-Fi network.

Enter it manually — type your network name (SSID) and password by hand instead of picking from the list. It sometimes takes two attempts. A 2.4 GHz network (or Ethernet) is most reliable.

Stuck on setup?

Send us your charger's serial number and what the light is doing — we'll walk you through it.

Contact Iceberg EV Support