In the app (fastest)
- Open the Iceberg EV app and sign in.
- Tap Charger at the bottom of the screen.
- Under Your account, tap Delete my app account, then confirm.
It happens straight away and the app signs you out.
By email
Can't open the app? Email info@icebergev.ca from the email address on your hosting agreement, with the subject Delete my app account. We'll delete it and confirm by email within 30 days.
What gets deleted
- The notification tokens for your phones, so no more alerts are sent to them.
- Your alert choices (charge finished, charger offline, payouts).
- Your sign-in codes.
What we keep, and why
Deleting your app account does not end your hosting agreement. Your charger keeps working and you keep getting paid. We keep your hosting agreement, charging session records and payment records for as long as section 8 of our Privacy Policy describes, because we need them to pay you and to meet our tax, record-keeping and environmental credit reporting obligations.
You can sign in to the app again any time with your email.
Want to stop hosting?
That's covered by the termination terms in your hosting agreement. Email info@icebergev.ca and we'll take it from there.