Privacy Policy

Iceberg EV is committed to protecting your privacy. This policy explains what personal information we collect when you visit this website, apply to become a charging host, or participate in our network — and how we handle it.

We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and its ten fair information principles.

1. Who we are

This website and the Iceberg EV charging network are operated by 94701 Newfoundland & Labrador Ltd., carrying on business as Iceberg EV ("Iceberg EV", "we", "us", "our"), with its head office at 558 Thorburn Road, St. John's, Newfoundland and Labrador, A1B 4R2, Canada.

We are the organization accountable for the personal information described in this policy. Our Privacy Officer can be reached at info@icebergev.ca.

2. What personal information we collect

We collect only what we need to operate the network and send your rebate. Depending on how you interact with us, that may include:

3. Why we collect it

We identify the purposes before or at the time we collect your information. We use personal information to:

• respond to your enquiry and determine whether your site is eligible;
• prepare, deliver and administer your hosting agreement;
• register, configure, commission and remotely monitor your charger on our network;
• measure the energy delivered by your charger and calculate what we owe you;
• send your rebate, and meet the record-keeping and any reporting obligations that attach to it;
• provide technical support and notify you of faults or outages;
• register energy delivered by the network under applicable environmental credit programs, and support the reporting and independent verification those programs require;
• maintain the security, integrity and reliability of the network, including detecting misreporting or tampering;
• send you service messages about your charger, your dashboard and your payments; and
• comply with applicable law and respond to lawful requests.

We do not sell your personal information, and we do not rent or trade our host list.

4. Consent

We collect, use and disclose personal information with your knowledge and consent, except where the law permits or requires otherwise. By submitting a form on this website, registering a charger, or signing a hosting agreement, you consent to the handling described in this policy.

You may withdraw your consent at any time, subject to legal and contractual restrictions and on reasonable notice. Withdrawing consent to the collection of charging session data means we can no longer measure energy delivered by your charger and therefore can no longer rebate you for it; in practice this means ending your participation in the network under the termination provisions of your hosting agreement. To withdraw consent, contact us using the details in section 13.

You can opt out of non-essential email at any time using the unsubscribe link in the message or by contacting us. We will still send you essential service and payment messages while your agreement is in effect.

5. Who we share it with

We disclose personal information only as described here. Our service providers are given only the information they need, and are required to protect it and use it only for the services they provide to us.

We may also disclose personal information in connection with the sale, merger or reorganization of all or part of our business, subject to appropriate confidentiality protections.

6. Charging data and environmental attributes

Your hosting agreement governs the ownership of data generated by your charger and the assignment of environmental attributes and credits arising from its operation. Please read those provisions carefully — they are part of the agreement you sign, and they are the reason we are able to rebate you per kWh.

In summary, and subject always to the agreement itself: data generated by or collected from the charger while it is connected to our network belongs to Iceberg EV, and rights to environmental attributes, credits, offsets and incentives arising from the operation of the charger — including credits under Canada's Clean Fuel Regulations — are assigned to Iceberg EV. We register, report and verify these at our own cost.

Where we report to a credit program, registry or verifier, we provide the information those programs require. This generally concerns energy delivered and equipment identity rather than your name, but it may include site identity and location, and program administrators may require site visits on reasonable notice.

7. Cookies and analytics

This website uses cookies and similar technologies to measure traffic and improve the site. We show a consent banner on your first visit; analytics are loaded only if you accept. If you decline, we do not load analytics cookies.

We use Google Analytics to understand which pages people visit and how they arrive. This produces aggregate reporting; we do not use it to identify individual visitors. Google's handling of this data is described in Google's own privacy documentation, and you can opt out at the browser level using Google's Analytics opt-out add-on.

You can also block or delete cookies in your browser settings. Doing so does not affect your ability to use this site.

We do not respond to browser "Do Not Track" signals, as there is no common standard for how to interpret them. The consent banner is the control that governs analytics on this site.

8. How long we keep it

We keep personal information only as long as necessary for the purposes it was collected for, or as long as the law requires.

• Enquiries that do not proceed — up to 24 months, then deleted.
• Hosting agreements and related correspondence — for the term of the agreement and 7 years afterward, consistent with limitation periods and tax record-keeping requirements.
• Charging session and meter data — for the term of the agreement and afterward as required to support environmental credit reporting, verification and audit, which may extend beyond the agreement.
• Rebate and financial records — 7 years, consistent with standard business record-keeping requirements.
• Wireless network passwords shared with us for setup support — deleted once your charger is online and confirmed working.

When information is no longer needed we destroy, erase or anonymize it.

9. How we protect it

We use physical, organizational and technical safeguards appropriate to the sensitivity of the information, including access controls on our systems, encryption of website traffic, limiting access to the small number of people who need it, and contractual protections with our service providers.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach occurs that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as PIPEDA requires.

10. Your rights

Subject to limited exceptions in PIPEDA, you have the right to:

• Access — ask what personal information we hold about you, how we have used it, and to whom we have disclosed it;
• Correct — ask us to correct information that is inaccurate or incomplete;
• Withdraw consent — as described in section 4;
• Ask questions — about this policy or our practices, and receive a meaningful response.

Write to us at info@icebergev.ca. We will respond within 30 days. We may ask you to verify your identity before releasing information. Access is generally free; if a request would involve substantial cost we will tell you the estimated cost first and give you the chance to withdraw or modify the request.

In limited circumstances we may be unable to provide access — for example where doing so would reveal personal information about another person, or where the information is subject to solicitor-client privilege. If we refuse, we will tell you why and how to challenge the decision.

11. Complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer first — most issues are resolved quickly and directly.

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada: 30 Victoria Street, Gatineau, Quebec K1A 1H3 · 1-800-282-1376 · priv.gc.ca.

12. Changes to this policy

We may update this policy as our practices or the law change. The effective date at the top of this page shows when it was last revised. If we make a material change affecting how we use information we already hold, we will notify affected hosts by email. Continuing to use the site or the network after a change takes effect means you accept the revised policy.

13. Contact us